Management Consulting

Looking for domain expertise to help streamline your sales performance management processes? Book a consultation with one of our subject matter experts.

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Customer Enablement

Ready to automate your sales performance management solution? Connect with one of our functional experts to walk you through the configuration exercise.

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Implementation Consulting

Interested in taking your sales performance management application to the next level? Have one of our application experts show you advanced modeling techniques.

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Training & Certification

Want to better understand all of the capabilities of Obero SPM? Complete our training course to become Obero SPM certified.

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Support

FeaturesStandardGold
Application MonitoringIncludedIncluded
Hours of Coverage (by Core Region)Standard Business HoursStandard Business Hours for Severity 3 and Severity 4, 24/7 for Severity 1 and Severity 2 issues
Communication ChannelPhone/ Web/ EmailPhone/ Web/ Email
Number of CasesUnlimitedUnlimited
Maximum First Response Time1 Business Day4 Hours
Number of Administrators with Access to SupportUp to 2 AdministratorsUp to 4 Administrators
Initial and Ongoing Response TimeStandardGold
Severity 12 Business Hours1 Hour
Severity 24 Business Hours3 Hours
Severity 31 Business Day4 Business Hours
Severity 42 Business Days8 Business Hours
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